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Privacy Policy

Last updated: June 29, 2026

This Privacy Policy explains how the UroNovus team ("UroNovus", "we", "us", or "our") collects, uses, and protects your personal information when you use the UroNovus website and its content (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you provide to us:

  • Account information — such as your name and email address when you create an account.
  • Purchase information — records of the access passes you buy, including the plan and date. Payment card details are handled by our payment provider and are not stored by us (see Section 4).
  • Communications — information you provide when you contact us for support.

Information collected automatically:

  • Usage data — such as the pages and questions you view, your progress and scores, and how you interact with the Service, used to operate and improve the Service.
  • Device and technical data — such as your browser type, device type, and general location (for example, country), and similar technical information.
  • Cookies and similar technologies — small files stored on your device that help the Service function, remember your preferences, and keep you logged in (see Section 6).

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service;
  • Create and manage your account and your access passes;
  • Process your purchases and confirm your access period;
  • Send you service-related communications, such as a reminder when your access pass is about to expire;
  • Respond to your questions and provide support;
  • Understand how the Service is used so we can improve it;
  • Protect the security and integrity of the Service and prevent misuse; and
  • Comply with our legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

  • Service providers — with trusted third parties who help us operate the Service (such as hosting providers, email delivery providers, and payment processors), who may only use your information to perform services for us.
  • Legal requirements — where we are required to do so by law, regulation, legal process, or governmental request.
  • Protection of rights — where necessary to protect the rights, safety, or property of UroNovus, our users, or others.

4. Payment Information

When you purchase an access pass, your payment is processed by a third-party payment provider. Your full payment card details are entered with and handled by that provider — we do not collect or store your full card number. We receive only limited information needed to confirm your purchase and grant your access. The payment provider's handling of your information is governed by its own privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal information as described in Section 7.

6. Cookies

The Service uses cookies and similar technologies to keep you signed in, remember your preferences (such as your chosen theme), and understand how the Service is used. You can control or disable cookies through your browser settings, but some features of the Service may not function properly without them.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your information;
  • Object to or restrict certain processing; and
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact the UroNovus team using the contact details on the Service. We will respond in accordance with applicable law.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is intended for users who are at least 18 years old or the age of legal majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Users

The Service may be accessed from around the world, and your information may be processed and stored in countries other than your own. By using the Service, you consent to the transfer and processing of your information as described in this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this Privacy Policy periodically.

12. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact the UroNovus team through the contact details provided on the Service.

This Privacy Policy is provided in plain language for general informational purposes and does not constitute legal advice.