Refund Policy

Last updated: June 29, 2026

This Refund Policy explains the terms for purchases made through the UroNovus website and its content (the "Service"), operated by the UroNovus team ("UroNovus", "we", "us", or "our"). It forms part of our Terms of Service.

1. Access Passes Are Non-Refundable

UroNovus sells access passes that grant access to paid content for a fixed period (for example, a one-month pass or another available plan). Because access to digital educational content is granted immediately upon confirmation of your payment, all access pass purchases are final and non-refundable, except where a refund is required by applicable law.

By completing a purchase, you acknowledge and agree that:

• You are buying immediate access to digital content;
• Your access pass is non-refundable; and
• You will not be entitled to a refund for any unused portion of an access pass.

2. One-Time Purchases, No Automatic Renewal

Access passes are one-time purchases. They do not renew automatically, and we do not store your payment card to charge you again. When your access pass expires, your access simply ends, and you will not be charged anything further. You are free to purchase a new pass if you wish, but you are never obligated to.

3. Exceptions

We may, at our sole discretion or where required by law, consider a refund in limited circumstances, such as:

• Duplicate payment — you were accidentally charged more than once for the same access pass.
• Technical failure — a confirmed technical issue on our side prevented you from accessing the content you paid for, and we were unable to resolve it.

If you believe one of these situations applies to you, please contact us promptly (see Section 5) with the details of your purchase, and we will review your request in good faith.

4. Pricing and Promotions

Prices and any promotional offers are shown on the Service at the time of purchase. Promotional pricing applies only to the purchase to which it is applied and does not entitle you to a retroactive adjustment on previous purchases.

5. How to Contact Us About a Payment

If you have a question about a charge, believe you were charged in error, or wish to request a refund under Section 3, please contact the UroNovus team through the contact details provided on the Service. Please include the email address associated with your account and the approximate date of the purchase so we can locate it.

6. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.

This Refund Policy is provided in plain language for general informational purposes and does not constitute legal advice.